Case Analysis: Calling 911 Essay -- Case Study, Emergencies, Human Fa

1.What gentleman factors businesss did you identify in the causa hire?The first human factors problem I identify is the sparking electric night-light. It is the suit of the fire and thus it is definitely had the design problem from the aspect of human factor. Next is the design of installation of steel security bars at each and every window. Although the design of the steel security bars is to harbor the residents of the house, it has a fatal disadvantage which is limited the escape action of the residents. The case strike proposed a solution to it which is panic hardware. However, the house but installed whizz set of panic hardware and this indicated another human factor problem that occurred in setting up the security system of the house. Moreover, the one and only set of panic hardware in the house was required to be stomp harder for activation. This reflected poor human factor design of the panic hardware. other human factors problem that I identify in the case st udy is the miscommunication in the midst of the 911 doer and the Fire Department starter motor and also between the Fire Department dispatcher with the nearby fire station unit. Although the operator clarified the address was No.9 to the dispatcher, the 911 operator missed the word avenue as part of the address when the operator was informing the Fire Department dispatcher the location of the fire incident. Moreover, due to the miscommunication between them, the fork up actions had delayed much than four minutes. To make the situation worse, the dispatcher sent wrong address, 3100 closedown of 9th Street in his order to the nearby fire station for rescue action which should be 3102 block 9th Avenue. Besides the above problems, as compose in the case study, the likene... ...can prevent the occurrence of incident. In addition, the pressure needful to activate the set of panic hardware does not fit the essential situation and the user too. It should be easier and faster in activation as it is designed for emergency escape plan.Last but not least, the metropolis should put some effort in differentiate the street name to avoid the misunderstood or misinterpretation of the address which will condition latent failures. Works CitedHealth and Safety Executive. (2014a). HF in accident investigations. Retrieved from http//www.hse.gov.uk/humanfactors/topics/core2.pdfHealth and Safety Executive. (2014b). Identifying human failures. Retrieved from http//www.hse.gov.uk/humanfactors/topics/core3.pdfHealth and Safety Executive. (2014c). Safety faultfinding communications. Retrieved from http//www.hse.gov.uk/humanfactors/topics/common3.pdf